Last updated: 01/01/2026
This Privacy Policy explains how Book Easy & Go Ltd. (“we”, “us”, or “our”) collects, uses, stores, shares, and protects your personal data when you visit our website, contact us, make an enquiry, or book travel services with us. It is written in line with UK data protection expectations, including the UK GDPR and the Data Protection Act 2018.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
Who we are
Book Easy & Go Ltd. is a travel business providing holiday packages, destination planning, and related travel services. For the purposes of UK data protection law, we are the data controller of the personal data we collect and use through our website and customer communications.
If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us at:
- Email: info@bookeasygo.co.uk
- Telephone: 020 3878 7700
- Address: 8215 321-323 High Road, Romford, England, RM6 6AX
What we collect
We may collect and process the following personal data:
- Your name, title, email address, phone number, and postal address.
- Information you provide when making an enquiry, requesting a quote, or booking a holiday.
- Passport details, date of birth, nationality, and other travel-related information where required for booking and travel arrangements.
- Payment details, billing information, and transaction records.
- Information about your travel preferences, special requests, and accessibility or dietary requirements.
- Communications you send to us by email, phone, website forms, or social media.
- Technical data such as IP address, browser type, device information, and website usage data collected through cookies and similar technologies.
How we use your data
We use your personal data to:
- Respond to enquiries and provide quotations.
- Process bookings and manage your travel arrangements.
- Communicate with suppliers such as hotels, airlines, transport providers, and destination partners where needed to complete your booking.
- Send booking confirmations, travel documents, and service updates.
- Handle payments, refunds, and customer support.
- Improve our website, services, and customer experience.
- Send marketing communications where you have given consent or where we are otherwise permitted to do so under UK law.
Legal basis for processing
We only process your personal data where we have a lawful basis to do so, including:
- Contract: to provide the services you request or book with us.
- Legal obligation: to meet our accounting, tax, and regulatory obligations.
- Consent: where you opt in to marketing or certain optional services.
- Legitimate interests: to operate and improve our business, prevent fraud, and provide effective customer service, provided your rights do not override those interests.
Sharing your information
We may share your personal data with trusted third parties where necessary to deliver your travel services, including:
- Airlines, hotels, tour operators, transfer companies, and destination service providers.
- Payment processors and fraud prevention services.
- IT, website hosting, analytics, email, and customer service providers.
- Professional advisers such as accountants, insurers, or legal advisers where necessary.
- Public authorities or regulators where required by law.
We only share the information needed for the relevant purpose and expect third parties to handle your data securely and lawfully.
International transfers
Because travel services often involve suppliers outside the UK, your data may be transferred to countries outside the UK. Where this happens, we take appropriate steps to protect your information in line with UK data protection requirements.
Cookies and analytics
Our website uses cookies and similar technologies to help the site function properly, improve performance, understand visitor behaviour, and support marketing where permitted. You can manage your cookie preferences through your browser settings and, where available, through our cookie banner or preference tools.
Marketing
If you opt in, we may send you updates about travel offers, destination inspiration, and services that may interest you. You can opt out of marketing at any time by clicking the unsubscribe link in our emails or contacting us directly.
How long we keep your data
We retain personal data only for as long as necessary for the purposes it was collected, including to meet legal, accounting, or reporting obligations. After that, we securely delete or anonymise it.
Your rights
Under UK data protection law, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data in certain circumstances.
- Object to or restrict certain processing.
- Withdraw consent where processing is based on consent.
- Request data portability in some cases.
- Complain to the Information Commissioner’s Office if you are unhappy with how we handle your data.
Security
We use reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. However, no online system is completely secure, so we cannot guarantee absolute security.
Links to other websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites, so we recommend reviewing their privacy policies before providing any personal data.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices. Any updates will be posted on this page with a revised “Last updated” date.
Contact us
If you have any questions about this Privacy Policy or how we use your personal data, please contact us:
- Email: info@bookeasygo.co.uk
- Telephone: 020 3878 7700
- Address: 8215 321-323 High Road, Romford, England, RM6 6AX